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Fast In Fast Out: Improving Patient Discharge and Increasing Throughput

Hospital emergency departments are fast-paced environments where physicians and nurses race against time to deliver care to patients. To be effective, hospitals rely on metrics to assess the performance of their emergency departments. One such metric is discharge time which is the time it takes for a patient to be seen and discharged. The discharge… read more →




The Human Dimension of Organizational Change

The concept of change means something is becoming different.  When your organization starts initiatives to improve performance, address key issues, or drive new opportunities, change – becoming different – is required in processes, methods, technology, and organizational structures. In any undertaking of organizational change, people within that organization must change first – acquire new knowledge,… read more →




Solving Problems Quickly: There’s a Right Way

No one knows an executive who doesn’t have a packed schedule.  Executives are constantly under time pressure, and so it’s their ability to make good decisions quickly that makes them successful in their job.   Making quick decisions can be a double-edged sword however.  There are risks and pitfalls to solving problems this way, but… read more →




Six Sigma – Striving for the “Perfect” Process

Six Sigma methodology is based on a philosophy that strives towards process perfection, using statistical techniques to measure and quantify success.  The symbol for Six Sigma – 6σ – is the statistical representation of a “perfect” process, but what does this mean?  A Six Sigma, or “perfect”, process produces 99.99966% of all its deliverables without… read more →




Scrum – an Agile Framework

Agile and scrum are familiar terms in most workplaces.  Together, they make project management and development faster, more streamlined, and more cost-effective. But what are “agile” and “scrum”?  And is your organizing using them? Agile methodology is an umbrella term for a set of frameworks and practices based on specific values and principles.  It is… read more →




Heuristics: Why Intelligent Managers Make Mistakes

As an experiment, a cohort of MBA students was given a math test with difficulty at about the 5th-grade level.  The test was administered online, designed as an open book multiple-choice, and no time limit was imposed. All possible conditions were put in place to make passing the test easy.  The results, revealed at the… read more →




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