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Importance of Accurate Reporting and Analytics In Call Centers

Call centers have access to large volumes of information including customer data, workforce management, and performance metrics. Among the various metrics or Key Performance Indicators (KPIs) that one can track in a call center, KPIs such as login time, received calls, hold time, after-call wait time, scheduled breaks, sales performance, transfer rate, and operational cost… read more →




ESG in Oil & Gas & The Road Ahead

In the previous blogs in this series, we discussed how environmental issues are a key consideration when investors and lenders evaluate the performance of energy companies in ESG. The leading environmental issue facing the O&G sector today is greenhouse gas (GHG) emissions, which are generated at every step in the production, processing, delivery, refining, and… read more →




Gasoline Blending Optimization using Spectroscopic Analyzing Techniques

The use of spectroscopic analyzing techniques in refinery process control, especially gasoline blending, is a fairly common practice in the industry. The technology to use Near-Infra Red (NIR), RAMAN, or Fourier-Transform Near-Infra Red (FTNIR or FTIR) to fine-tune component ratio, ensure meeting specification and minimize quality giveaway has been around for decades, but is this… read more →




Celebrating Pride at Trindent Consulting

June is celebrated as Pride Month in commemoration of the Stonewall Riots which accelerated in New York 53 years ago. As the world comes together to honor the struggles of the LGBTQ+ community against social discrimination, we at Trindent want to use this medium to make our ally ship and support for our colleagues and… read more →




The Importance of Schedule Adherence

Schedule adherence is a call centers metric that tracks how well an agent follows a set schedule.  The formula to get this key performance indicator (KPI) is to calculate “the amount of time an agent worked… [divided by] the time they were scheduled to work. This includes call time, after call wrap, and scheduled activities… read more →




ESG Drives Oil & Gas M&A Activity

Concerning production, the recent increase in rig count has been driven by private E&Ps, not only to enable them to benefit from higher crude oil prices but to make themselves more attractive takeover targets. In contrast, many publicly held E&Ps are facing ESG-related pressures from investors and have reined in their capital spending, returning more money… read more →




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