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Watch Out For Waste In Repetition

Those of us who have dealt with the day-to-day operations of an insurance company know how repetitive some of the process tasks can be.  While in many cases, this is necessary for quality assurance, there is good reason why the repetition has earned notoriety.   As Trindent often sees on engagements in the insurance industry, sometimes… read more →




Octane and Volatility Giveaway: A Necessary Evil?

While its existence is undesirable, gasoline giveaway is often regarded as a necessary evil.  Most refineries have some sort of system in place to record octane and volatility giveaway and track their own performance against industry metrics.   However, many refineries fall short of doing everything they can to actively track giveaway, set aggressive targets to… read more →




Steering Your Consulting Project To Success

I found your firm’s approach to optimizing our operations to be refreshing, and extremely powerful in how it generates bottom-line results. The operations team now has new tools and reports to view productivity, cost, speed, service and quality in real-time, and the speed at which these tools were developed and rolled out was impressive. –… read more →




Prototyping Change – How to Succeed Even When You Fail

Since 2008, Trindent Consulting has delivered millions of dollars in process improvement results to clients in the Energy, Healthcare and Financial Services verticals.  With every engagement, Trindent has a blueprint built on past successes to effectively analyze client issues and quickly come up with a list of operational challenges our team needs to tackle. However,… read more →




Ten Principles of Clear Statements For Business Writing

Good writing aims to communicate a clear message.  In business writing especially, brevity and clarity are key to communicating effectively and getting buy-in from the key stakeholders in your audience.  The last thing a writer wants is to leave their audience wasting time trying to decipher complex text or dig through a clutter of unnecessary… read more →




The Art and Science of Measuring Productivity

In most organizations, measuring productivity should be a straightforward exercise.   But our experience shows that even in companies where productivity should be extremely easy to evaluate – for example, with assembly line production – there is often insufficient attention paid to proper productivity measurement, and proper discipline around undertaking the measurement process is never established… read more →




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