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Healthcare

Hospitals

Optimize asset utilization, decrease wait times, and increase billing efficiency without capital investment.

Improving patient safety and quality of care are natural top priorities for hospitals, but executives are tackling these goals in a climate of complex payment reform, dwindling reimbursement and personnel shortages.

Our consultants understand that your primary focus is to maintain a high standard of patient care amid these challenges. Trindent can help you by improving care coordination across multiple sites and specialties, ensuring you have timely access and visibility to medical records and treatment history. Consistent care and quality is improved, as well as utilization of resources, operating margins and billable hours. Let us help you optimize the effectiveness of your facilities so that you can focus on what really matters, your patients.

We have partnered with hospital clients, providing them with the right solutions when facing complex challenges, including:

  • Optimize asset utilization to increase throughput and service levels;
  • Increase support staff productivity to decrease unit costs;
  • Decrease patient cancellations and no-shows;
  • Improve billing efficiency and accounts receivable recovery;

Learn about our previous work in Hospital Process Improvement and Patient Care Service Optimization.

Contact us today to learn how we can Make It Happen™.

HOW WE MAKE IT HAPPEN™

We have partnered with hospital clients, providing them with the right solutions when facing complex challenges, including:

ASSET OPTIMIZATION
• Optimization of OR Turnarounds to decrease Turnaround Time (TAT) without sacrificing safety or quality
• Dynamic scheduling to reflect actual Turnaround Times and surgeon performance
• Compress case schedules to block times to facilitate procedure add-ons

SUPPORT STAFF PRODUCTIVITY
• Implement workflow to support case start confirmations and address surgeon dissatisfiers
• Implement daily management reviews to focus on continuous TAT performance
• Revise charge nurse roles/responsibilities to focus on daily resource planning, patient flow coordination, and metric performance

NO SHOWS AND CANCELLATIONS
• Optimize in-take coordinator scheduling and scripting to increase effectiveness of outbound calls
• Revise patient communication to include clear outlines of attendance expectations
• Install comprehensive cancellation and no-show reporting to facilitate Root Cause Analysis (RCA) and continuous improvement of the patient experience

BILLING EFFICIENCY AND AR RECOVERY
• Improve quality of information capture to reduce rework on billing and insurance claims, decreasing time to payment
• Install feedback loops and management reporting on insurance denials and payment cancellations to enable pro-active intervention and recovery
• Implement performance management dashboards and coaching across billing functions to decrease labor costs and improve output