The financial services industry is facing a growing number of challenges including fluctuating interest rates, increased regulations, new technology and non-traditional competitors. This rapid shift in the industry is making it critical to ensure operations are performing optimally.
Industry players are struggling to find ways to improve their margins and this is where we can help. With deep industry knowledge, we understand your specific challenges, implement and deliver sustainable results.
Learn how we prepare your industry for future growth without additional financial commitments in staffing or capital requirements in the following areas:
CASE STUDY – BACK OFFICE IMPROVEMENT
A Japanese division of one of the largest global insurance providers was experiencing back-office productivity issues and high workload variations. Trindent was engaged to address these issues. Through the implementation of ‘Straight Through’ Processing, the client was able to reduce total labor hours by 21% while improving average productivity by 64%.
INSIGHTS – MANAGING CUSTOMER EXPECTATIONS TO CONTROL CALL CENTER VOLUME
Our staff shares their experience with common overlooked strategies to help control volume in call centers in order to manage call center performance.