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The Continuing Rise in Rehabilitation Outpatient Care

Hospitals across the country are reporting a constant rise in the number of patients seeking outpatient rehabilitation care.  This trend is driven by several factors, with one of the most notable being the fact that insurance providers are attempting to manage costs by steering patients away from higher cost, inpatient settings.  As copays are also… read more →




Understanding Emotional Intelligence

Emerging from academia to enter the mainstream lexicon in 1995, emotional intelligence (EI) is the ability to perceive, understand, manage, and use emotions. Management consultants need to be emotionally intelligent when they engage clients. It is not enough to perceive and understand a client’s emotional state, as consultants also need to be self-aware enough to… read more →




Involve or Engage?

Consultants often speak of “engaging the client”, but what goes into proper client engagement and how does that benefit the project? One can find many explanations for the difference between the words “involved” and “engaged”. In simple terms, a person involved in some activity performs it because he was asked to. On the other hand,… read more →




Reformer Optimization and Ethanol Uplift Considerations

The need for reformers to support low octane pools has diminished ever since the EPA introduced the requirement of ethanol in gasoline. The greater ethanol content has increased the octane pool dramatically, as ethanol typically has an octane number of ~110. This has caused refineries to re-evaluate the need to run their reformers at maximum… read more →




An Expensive Barrel of Water

Extracting sediment and water (S&W) from crude and deducting the percentage of S&W from the total crude purchase is a normal procedure at most refineries. Having the refinery’s laboratory test for S&W is also a common practice at most refineries. What is not common is having the right procedures, tools, and behaviors to eliminate any… read more →




The Case for Customer Diversification for Canadian Crude

It is widely known that Canada has an almost exclusive partnership with the United States in terms of crude sales.  But what does this mean exactly for Canada in their negotiating power for crude pricing?  Not much. Historically, Canada has priced their bitumen against West Texas Intermediate (WTI) prices due to necessity and customer standards. … read more →




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