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The Division of Labor was first proposed in Adam Smith’s famous 1776 book, the Wealth of Nations, as a critical factor in the productivity of countries. It has been pursued by many organizations ever since and has become much more common with the ability to outsource tasks to other countries. Aside from offshore delegation, a… read more →
June 1, 2018 By Vighnesh Vaitheeswaran Managers are needed to utilize their ability to effectively lead and empower their resources to accomplish their department’s goals. Unfortunately, many managers are not chosen for their ability to lead, but for their ability to firefight and to personally deliver outcomes. These behaviors reinforce themselves as managers take on… read more →
By Mohamed Saliem For most executives, the concept of continuous improvement is clear; ongoing improvement of products or processes through incremental changes. Although having a specific methodology is essential to having a successful program, the overwhelming number of approaches (Six Sigma, Lean Management, Lean Six Sigma, Agile Management, etc.) can become a paradox of choice…. read more →
by Kapil Ramani As consultants we love problems that exists everywhere –across teams, organizations and industries. Such problems are dear to us because we would have experience addressing these problems on multiple occasions using various tools. This helps us quickly solve problem for the client and who does not like a quick effective solution! One… read more →
by Alexandra Palmer In simple terms, a Service Level Agreement (SLA) is a commitment between a service provider and a customer. SLAs may be internal or external but in any case, they are important aspects of running an efficient business. Effectively utilizing SLAs goes well beyond simply establishing service metrics and articulating them to… read more →
by Katie Orlando One important word in the term KPI is the first one: KEY. As systems become more advanced and data departments become larger and more influential at most large companies, it seems easy for managers to get lost with a large influx of numbers, reports and data sets. That’s why it is really… read more →
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