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As an insurance company leader, do you ever wonder if your new business department spends a disproportionate amount of time doing follow-ups on existing customer applications rather than focusing on processing new ones? This imbalance is a common pain point Trindent Consulting has observed in their engagements with large insurance firms. Client data shows us… read more →
Long seen as the domain of professionals with finance and business backgrounds, management consulting is increasingly becoming reliant on people with other specialized skills. As consulting services continue to widen the spectrum of industries and projects they service, demand for agility and the ability to quickly adapt and learn grows congruently. Those who went to… read more →
No matter the industry, profession, task, or person, there always seems to come a time to answer the question – what’s more important, quality or quantity? However, in business the ultimate goal should be to never have to choose, but find a way to maintain a healthy balance between the two. Producing outcome to a… read more →
Those of us who have dealt with the day-to-day operations of an insurance company know how repetitive some of the process tasks can be. While in many cases, this is necessary for quality assurance, there is good reason why the repetition has earned notoriety. As Trindent often sees on engagements in the insurance industry, sometimes… read more →
While its existence is undesirable, gasoline giveaway is often regarded as a necessary evil. Most refineries have some sort of system in place to record octane and volatility giveaway and track their own performance against industry metrics. However, many refineries fall short of doing everything they can to actively track giveaway, set aggressive targets to… read more →
I found your firm’s approach to optimizing our operations to be refreshing, and extremely powerful in how it generates bottom-line results. The operations team now has new tools and reports to view productivity, cost, speed, service and quality in real-time, and the speed at which these tools were developed and rolled out was impressive. –… read more →
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