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The Tenets of Process (Re-)Design

Trindent’s approach to profit improvement is based on solving complex problems, where we drive improvements in three key areas: Process, which refers to the way things are done; Systems, the tools used to manage a business; and Behaviors, the actions taken based on information provided by the System. This article will focus on processes, which… read more →




Dissecting Trindent’s Values for New Applicants – Character Before Skill

Think of your next job as an investment.  When you invest in something, you first want to make sure the asset meets whatever criteria you define as a “good fit” – whether it’s the level of risk, or the rate of return, or some other factor.   Throughout your career, the same methodology should apply when… read more →




Heuristics: Why Intelligent Managers Make Mistakes

As an experiment, a cohort of MBA students was given a math test with difficulty at about the 5th-grade level.  The test was administered online, designed as an open book multiple-choice, and no time limit was imposed. All possible conditions were put in place to make passing the test easy.  The results, revealed at the… read more →




FOCUS PDCA – A Lean Tool For The Healthcare Industry

With a core objective of maximizing customer value while minimizing waste, Lean management principles are widely used in most industries, and healthcare is no exception. FOCUS PDCA is a Lean tool developed by the Hospital Corporation of America to specifically address the complex challenges the healthcare industry faces from increasing quality demands and continued pricing pressures.  The… read more →




Time Is On Our Side

“Time is on our side…” proclaimed Mick Jagger of the Rolling Stones.  Depending on how easily you recognized that song, you may or may not agree and there may or may not be much you can do about it.  However, if you are running back-office operations more than likely time is not on your side…. read more →




Forward to Basics

The expression “back to basics” suggests there is an advantage to focusing on simple, fundamental ideas before getting wrapped up in new, overly complicated ones. In today’s business world, there’s no shortage of new, refined, or re-purposed methods, practices, principles, tools, and techniques in every industry.  However, when communicating and making business decisions, it’s important not to… read more →




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