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The use of spectroscopic analyzing techniques in refinery process control, especially gasoline blending, is a fairly common practice in the industry. The technology to use Near-Infra Red (NIR), RAMAN, or Fourier-Transform Near-Infra Red (FTNIR or FTIR) to fine-tune component ratio, ensure meeting specification and minimize quality giveaway has been around for decades, but is this… read more →
June is celebrated as Pride Month in commemoration of the Stonewall Riots which accelerated in New York 53 years ago. As the world comes together to honor the struggles of the LGBTQ+ community against social discrimination, we at Trindent want to use this medium to make our ally ship and support for our colleagues and… read more →
Schedule adherence is a call centers metric that tracks how well an agent follows a set schedule. The formula to get this key performance indicator (KPI) is to calculate “the amount of time an agent worked… [divided by] the time they were scheduled to work. This includes call time, after call wrap, and scheduled activities… read more →
Concerning production, the recent increase in rig count has been driven by private E&Ps, not only to enable them to benefit from higher crude oil prices but to make themselves more attractive takeover targets. In contrast, many publicly held E&Ps are facing ESG-related pressures from investors and have reined in their capital spending, returning more money… read more →
I found your firm’s approach to optimizing our operations to be refreshing, and extremely powerful in how it generates bottom-line results. The operations team now has new tools and reports to view productivity, cost, speed, service and quality in real-time, and the speed at which these tools were developed and rolled out was impressive. –… read more →
Implementing improvement is necessary, but can be a difficult, costly, and grueling process. Companies pay consultants to assist them in improving critical processes but forget to focus on what happens after the consultants leave. They neglect to teach managers the essential skills to drive sustained profitability from changes that were implemented. Why does this… read more →
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