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Octane and Volatility Giveaway: A Necessary Evil?

While its existence is undesirable, gasoline giveaway is often regarded as a necessary evil.  Most refineries have some sort of system in place to record octane and volatility giveaway and track their own performance against industry metrics.   However, many refineries fall short of doing everything they can to actively track giveaway, set aggressive targets to… read more →




Prototyping Change – How to Succeed Even When You Fail

Since 2008, Trindent Consulting has delivered millions of dollars in process improvement results to clients in the Energy, Healthcare and Financial Services verticals.  With every engagement, Trindent has a blueprint built on past successes to effectively analyze client issues and quickly come up with a list of operational challenges our team needs to tackle. However,… read more →




Ten Principles of Clear Statements For Business Writing

Good writing aims to communicate a clear message.  In business writing especially, brevity and clarity are key to communicating effectively and getting buy-in from the key stakeholders in your audience.  The last thing a writer wants is to leave their audience wasting time trying to decipher complex text or dig through a clutter of unnecessary… read more →




Teamwork – A Coveted Skill for Consultants

Teamwork.   It’s a skill most people have on their resume, but few truly embody. Although every employer views teamwork as a needed skill, some professions depend on it more than others.  In consulting particularly, the ability to work effectively and productively with others – whether it’s colleagues or clients – is one of the top… read more →




Lean Kaizen, Small Steps to Big Change

Originating in Japan’s automotive manufacturing sector, Lean methodology was developed in an effort to increase productivity without incurring costs by minimizing waste.  To make Lean methodology application straightforward, a variety of tools were created to implement this increase in customer value.   These tools included 5S organization, Value Stream Mapping, Focus PDCA, Kanban and Kaizen. Let’s… read more →




Milestone Presentations in Change Management

Change management is one of the most challenging aspects of being a manager. Combine this with the expectation of continuous improvement and a general lack of training for new managers, and it’s no surprise that many change initiatives underperform. As management consultants, one of the complaints we often hear when we’re discussing organizational change is… read more →




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