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So, what do consultants really do? This is a question I get asked all the time by friends, family, and during coffee chats. Well, the truth is, the term “consultant” covers a wide range of definitions. However, there are many skills and benefits that are common amongst all consultants which have been summarized in this… read more →
In today’s business world, as technology advancements empower companies to this perpetual drive for productivity, a paradigm shift is emerging slowly but surely from the marketplace. Large companies are getting smaller, small companies are getting tinier, and tiny companies are becoming the industry leaders in the product and service offerings of their respective niches. This… read more →
Behaviors can be classified into two groups: productive and unproductive, and they can respectively either increase or decrease performance within an organization. Furthermore, behaviors allow us to have insights into personal values and beliefs, culture, and individual performance. Behaviors can be changed if willed, and the Antecedent-Behaviour-Consequence (ABC) model is a tool that can help… read more →
Discussions about using mass balance as a measure of refinery loss control performance have been ongoing for many years. While in our view mass (or weight) is definitely a better measure of a refinery’s performance than volume (or liquid) balance, there are some important aspects that need to be taken into consideration. Critical Aspects Of… read more →
Call centers have access to large volumes of information including customer data, workforce management, and performance metrics. Among the various metrics or Key Performance Indicators (KPIs) that one can track in a call center, KPIs such as login time, received calls, hold time, after-call wait time, scheduled breaks, sales performance, transfer rate, and operational cost… read more →
In the previous blogs in this series, we discussed how environmental issues are a key consideration when investors and lenders evaluate the performance of energy companies in ESG. The leading environmental issue facing the O&G sector today is greenhouse gas (GHG) emissions, which are generated at every step in the production, processing, delivery, refining, and… read more →
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