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In any organization, there is always a natural bias towards performing a task “the way it’s always been done”. This line is notorious in the consulting world and for good reason: Status quo leads to a lack of awareness of inefficiencies, causing frustration for staff and a loss of profits for the corporation. It can… read more →
When solving problems, management consultants rely on facts; and their most trusted source for facts is numbers. Numbers hold great power because they cannot be disputed. In a consulting engagement, numbers are used at every step. From reviewing a client’s baseline in order to identify business opportunities at the outset, to calculating savings from… read more →
In Trindent’s financial services call center productivity engagements, we often work with clients who believe that call centres can’t pursue efficiency without negatively impacting the quality of customer service. However, good customer service and efficiency don’t have to be mutually exclusive. If addressed correctly, a call center can have both. Understanding Your Call Center… read more →
Hydrocarbon Loss costs individual refineries millions of dollars per year and occurs daily in refinery operations when improper systems, processes, and behaviours are in place. Best-in-class targets are under 0.25% loss while under 0.5% loss is considered an achievable target for the average refinery. If your refinery is performing worse than these targets or, worse,… read more →
A common theme Trindent sees in our financial services engagements is time lost to excessive rework at the end of an application process cycle. In an insurance organization, multiple hand-offs between departments occur as a regular part of the cycle, from the intake of new applications to the final issuing of a policy. However, one… read more →
In refineries, an Operating Expense hides in plain sight – Hydrocarbon Loss. Hydrocarbon Loss occurs daily in refinery operations because improper systems, processes, and behaviours are in place. This is a preventable loss that often costs individual refineries millions of dollars per year. Best-in-class targets are under 0.25% loss, while under 0.5% loss is considered… read more →
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