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In today’s fast paced world, every organization will encounter some type of change whether it’s cultural, operational, process, or technological change. The ability to adopt changes and manage changes effectively are being viewed as a competitive advantage in our ever changing business world. But what is Change Management? It is a structured approach that leads… read more →
Emerging from academia to enter the mainstream lexicon in 1995, emotional intelligence (EI) is the ability to perceive, understand, manage, and use emotions. Management consultants need to be emotionally intelligent when they engage clients. It is not enough to perceive and understand a client’s emotional state, as consultants also need to be self-aware enough to… read more →
Consultants often speak of “engaging the client”, but what goes into proper client engagement and how does that benefit the project? One can find many explanations for the difference between the words “involved” and “engaged”. In simple terms, a person involved in some activity performs it because he was asked to. On the other hand,… read more →
Organizations succeed or fail based on their capability to set, track, and enforce key performance indicators (KPIs). KPIs are widely considered as measures by which businesses evaluate whether their actual performance is in line with their strategic business goals. However, if an organization’s KPIs can’t be easily tracked, quantified, and tied to an organization’s bottom… read more →
A simple, yet effective method for managing performance reasons that the possible causes of failure can be categorized as either a lack of ability, or a lack of motivation. Perhaps more bluntly, the employee either does not have the information or knowledge needed, or does not want to comply with the direction given. As leaders,… read more →
As an operations consultancy that specializes in addressing complex business problems, we’re constantly helping our clients identify the best ways to improve their businesses. Be it through productivity gains, loss reduction, or supply chain optimization, we are in the relentless pursuit of the incremental changes that will ensure sustainable improvements to the bottom line; but… read more →
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