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Involve or Engage?

Consultants often speak of “engaging the client”, but what goes into proper client engagement and how does that benefit the project? One can find many explanations for the difference between the words “involved” and “engaged”. In simple terms, a person involved in some activity performs it because he was asked to. On the other hand,… read more →




Importance of Setting SMART KPIs

Organizations succeed or fail based on their capability to set, track, and enforce key performance indicators (KPIs). KPIs are widely considered as measures by which businesses evaluate whether their actual performance is in line with their strategic business goals. However, if an organization’s KPIs can’t be easily tracked, quantified, and tied to an organization’s bottom… read more →




What Leaders Can Do to Manage the Performance of Employees

A simple, yet effective method for managing performance reasons that the possible causes of failure can be categorized as either a lack of ability, or a lack of motivation. Perhaps more bluntly, the employee either does not have the information or knowledge needed, or does not want to comply with the direction given. As leaders,… read more →




Encouraging Creativity to Improve Engagement Outcomes

As an operations consultancy that specializes in addressing complex business problems, we’re constantly helping our clients identify the best ways to improve their businesses. Be it through productivity gains, loss reduction, or supply chain optimization, we are in the relentless pursuit of the incremental changes that will ensure sustainable improvements to the bottom line; but… read more →




Better Communications for Better Results

There have been many studies completed since the 1990’s on Project statistics, delving into success rates and failure reasons. One result often mentioned is the failure due to a breakdown or lack of communications. A survey by research company Spikes Cavell pegs that failure rate at 57%! Another survey reports that 60% of failed projects… read more →




Growth through Mentorship

There is an old Latin proverb that states, “By learning you will teach; by teaching you will learn”. This proverb quite succinctly captures the value of teaching, but with the ever-expanding workweek, is it really worth taking the time to pass on knowledge one-to-one? Both from an organizational and personal development perspective, the answer is… read more →




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