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Using the “5 Whys Analysis” to Process Professional Feedback

We constantly receive feedback.  We hear it every day in one way or another, often unsolicited.  When done socially or in passing, criticism is easy to take lightly or brush off.  However, in a work environment, feedback can be a lot more unsettling.  We are driven to excel at our jobs, so professional feedback is… read more →




Using Cost-Benefit Analysis to Avoid Change Fatigue

By Christopher Lee The pursuit of perfection, the 5th Lean principle, represents a continuous improvement mindset, where the pursuit of perfection is an ongoing process that continuously evolves.  However, if not used properly, this concept can be taken to an extreme and cause change fatigue in an organization. Organizational change fatigue is defined as “a… read more →




Maximize the Value of Your Consulting Engagement

Sitting down with your executive team, you’ve digested the findings found in the Opportunity Assessment that Trindent Consulting conducted on several key areas of your organization.  Impressed, and ready to achieve the sustainable financial improvements Trindent has outlined, you and your team decide to proceed forward with the Engagement proposal.  Before the work starts, here… read more →




DEMYSTIFYING THE PURSUIT OF PERFECTION

Understanding the 5th Principle of Lean Methodology By Christopher Lee The term perfection is defined as “the state of being complete and correct in every way”. In this literal definition, the concept of perfection can be erroneously perceived as an unobtainable objective, causing it to be rejected.  However, the Pursuit of Perfection, the 5th principle in lean methodology is not meant to be a… read more →




Driving Behaviour Change in Performance Improvement

Behaviour is an integral part of performance – the two terms are often used interchangeably – so it’s no surprise that behaviour is a critical component of performance management and that behaviour change is the most challenging part of performance improvement implementation.   Because behaviour change is one of the pillars of sustainability and no… read more →




The Psychology of Schedule Checks

A key area of opportunity that Trindent focuses its approach on is behavior. When our engagements have a mandate to drive team productivity, our implementation plan always includes an Active Management training module.    However, having your managers attend a training session doesn’t guarantee success.  A manager has to be able to make the leap… read more →




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