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How to Successfully Navigate the Case Interview

Interviews are always nerve racking.  With a strong desire to put your best foot forward, you can end up putting your foot in your mouth instead. Everyone has done it at one point or another, walking away thinking “wow, that was bad”. The case interview, a standard step in the hiring process of any consulting… read more →




The Competitive Advantage of Trindent’s Executive Dashboard

You’re approaching the close-out of your engagement with Trindent.  You and your executive team have spent weeks collaboratively working side by side with the Trindent team to identify opportunities and implementing process changes.   To tie the work together, Trindent is now creating an executive dashboard to roll up all the Key Performance Indicators (KPIs) from… read more →




Using KPIs to Optimize the “Psychological Contract”

The concept of the “Psychological Contract” is a set of unwritten promises and expectations between employer and employee that form a basis for every employment relationship.  More precisely, it’s a “deal” from “the perception of the two parties…of what their mutual obligations are towards each other”. For an employee, their core obligation is to deliver… read more →




Your Stagnant Processes May Be Costing You

If it ain’t broke, don’t fix it” is a mindset many organizations adopt.  But when it comes to operational processes, assuming this approach can become a costly mistake. Over time, processes need to naturally evolve to attain and maintain a functioning normal state; this is standard and necessary in an organization’s process improvement cycle.  Importantly,… read more →




Motivating Your Staff to Greatness

“Leadership is the art of getting someone else to do something you want done because he wants to do it.”  Dwight Eisenhower How motivated a person is directly impacts their output, both from a quality and quantity perspective.  It’s therefore essential that an organization’s management team not only recognizes the critical role motivation plays in… read more →




Implementing Method Change: Manager Behaviour

In an ideal world, organizational method change is always embraced and its role in helping companies to stay relevant and competitive is recognized.  However, in reality, change is not always welcomed.  There are a number of variables that affect the success of change adoption; one the biggest is manager behaviour and willingness to lead their… read more →




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