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Driving Behaviour Change in Performance Improvement

Behaviour is an integral part of performance – the two terms are often used interchangeably – so it’s no surprise that behaviour is a critical component of performance management and that behaviour change is the most challenging part of performance improvement implementation.   Because behaviour change is one of the pillars of sustainability and no… read more →




The Psychology of Schedule Checks

A key area of opportunity that Trindent focuses its approach on is behavior. When our engagements have a mandate to drive team productivity, our implementation plan always includes an Active Management training module.    However, having your managers attend a training session doesn’t guarantee success.  A manager has to be able to make the leap… read more →




The Cost of Outdated Processes

An outdated or inefficient process can have a greater impact on an organization than management realizes. Previous articles in this series looked at the challenge of identifying inefficient processes.  This article will discuss the impact on organizations if they don’t make the effort to root inefficiencies out and correct them. Increased Costs One of the… read more →




Lean Kaizen, Small Steps to Big Change

Originating in Japan’s automotive manufacturing sector, Lean methodology was developed in an effort to increase productivity without incurring costs by minimizing waste.  To make Lean methodology application straightforward, a variety of tools were created to implement this increase in customer value.   These tools included 5S organization, Value Stream Mapping, Focus PDCA, Kanban and Kaizen. Let’s… read more →




Heuristics: Why Intelligent Managers Make Mistakes

As an experiment, a cohort of MBA students was given a math test with difficulty at about the 5th-grade level.  The test was administered online, designed as an open book multiple-choice, and no time limit was imposed. All possible conditions were put in place to make passing the test easy.  The results, revealed at the… read more →




Why Implementation Matters

Strategy is a popular subject in business schools: it has a certain air of intelligence and sophistication about it.  But it’s a term that’s overused without being well understood.  If a poll were to be conducted, most business school students would probably not be able to give a proper definition of what “Strategy” is.  And… read more →




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