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Heuristics: Why Intelligent Managers Make Mistakes

As an experiment, a cohort of MBA students was given a math test with difficulty at about the 5th-grade level.  The test was administered online, designed as an open book multiple-choice, and no time limit was imposed. All possible conditions were put in place to make passing the test easy.  The results, revealed at the… read more →




Driving Operating Room Optimization From Outside the O.R.

Optimizing operating rooms is a difficult undertaking because there are so many variables involved, including doctors and staff with myriad responsibilities.   It’s hard to know where to start.  How do you prioritize tasks and which responsibilities take precedence? Does the process have an actively managed and well supported set of steps?  Do all team… read more →




Celebrating Pride at Trindent Consulting

June is celebrated as Pride Month in commemoration of the Stonewall Riots which accelerated in New York 52 years ago. As the world comes together to honor the struggles of the LGBTQ+ community against social discrimination, we at Trindent want to use this medium to make our ally ship and support for our colleagues and… read more →




Why Implementation Matters

Strategy is a popular subject in business schools: it has a certain air of intelligence and sophistication about it.  But it’s a term that’s overused without being well understood.  If a poll were to be conducted, most business school students would probably not be able to give a proper definition of what “Strategy” is.  And… read more →




Driving Behaviour Change in Performance Improvement

Behaviour is an integral part of performance – the two terms are often used interchangeably – so it’s no surprise that behaviour is a critical component of performance management and that behaviour change is the most challenging part of performance improvement implementation.   Because behaviour change is one of the pillars of sustainability and no… read more →




The Psychology of Schedule Checks

A key area of opportunity that Trindent focuses its approach on is behavior. When our engagements have a mandate to drive team productivity, our implementation plan always includes an Active Management training module.    However, having your managers attend a training session doesn’t guarantee success.  A manager has to be able to make the leap… read more →




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