by Alexandra Palmer In simple terms, a Service Level Agreement (SLA) is a commitment between a service provider and a customer. SLAs may be internal or external but in any case, they are important aspects of running an efficient business. Effectively utilizing SLAs goes well beyond simply establishing service metrics and articulating them to… read more →
by Katie Orlando One important word in the term KPI is the first one: KEY. As systems become more advanced and data departments become larger and more influential at most large companies, it seems easy for managers to get lost with a large influx of numbers, reports and data sets. That’s why it is really… read more →
by Daniel Nguyen Managing the collective expectations of a large organization going through change can be a difficult task. Similar to individuals who face the unfamiliar, organizations experience varying degrees of resistance and acceptance as they progress through a consulting engagement. To get ahead of and better manage the negative effects of organizational resistance,… read more →
Streamlining the MRO (Maintenance, Repair and Operations) supply chain is a crucial part of maintaining a competitive advantage in an asset-intensive industry. This involves properly managing the supply of spare parts, materials, chemicals, equipment and supplies that are required to ensure company assets achieve optimal performance. There are many benefits associated with improvements in the… read more →
by David Kerry Since joining the company in 2016 one of the areas I’ve focused on within Trindent’s Oil and Gas vertical is gasoline blending. When explaining the work we do to friends and family I often use the analogy of baking cookies (after reading my colleague Abhilash’s recent post it seems we’re a firm… read more →
All too often, our schedules become completely booked with back to back meetings and leave us questioning at the end of the day whether our time was spent effectively. The truth is, meetings are one of the most expensive time wasters in business. According to a study performed by Altassian, the average employee attends 62… read more →