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Solving Mass Balance One Tank at a Time

Mass balance of a refinery is a necessary tool for controlling the efficiency of its loss control. Many of our clients focus on the volume measurement since it directly impacts the bottom line, rightfully so. However, they fail to take accurate density measurement especially for their inventory. Taking measured density values for inventory can improve… read more →

Short-Term Gains Result in Long-Term Losses for a Big Pharmaceutical

A few weeks ago, a high-profile and once extremely profitable pharmaceutical company had another setback as a US mutual fund filed a lawsuit against the struggling drug maker. In the past year this company has gone from being the largest company on the TSX (by market cap) to losing over 90% of its value as… read more →

The Heart of Customer Satisfaction Goes Beyond Technology

Increased competition and new technologies have heightened customers’ expectations for better and faster service delivered at the lowest possible price. As a result, contact centers are heavily investing in IT integration platforms including; avatars, self-service platforms, mobile websites, mobile apps, not to mention productivity technologies, auto call back, voice analytics, call analytics and more.  They… read more →

The Importance of Mentorship

In Sheryl Sandberg’s book Lean In, “women who found mentors through formal programs were 50 percent more likely to be promoted than women who found mentors on their own.” However, having the right mentor goes beyond the pay check. Benefits include helping identify your hidden strengths, gaining valuable insights about your career, and increasing your visibility… read more →

The ABC’s of Measuring Success in Custody Transfer Measurement Projects

At several of our oil & gas projects, we implement changes on how companies perform custody transfer measurements.  The objective of these changes is to help companies establish better practices in measuring flow of hydrocarbons when it changes custody between different parties. These process improvements may include a lot of different activities, like analyzing existing… read more →

An Eye on Gen Y: Designing Effective Training & Development for Millennials

Born between 1982 and 2000, Millennials, also known as Generation Y, are inundating the workplace, currently making up nearly half of the workforce and continuing to grow. With Baby Boomers (born 1946 to 1964) retiring, and Generation X (born early 1960s to 1980) only large enough to fill half the vacancies as they occur, Millennials… read more →

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