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Why Implementation Matters

Strategy is a popular subject in business schools: it has a certain air of intelligence and sophistication about it.  But it’s a term that’s overused without being well understood.  If a poll were to be conducted, most business school students would probably not be able to give a proper definition of what “Strategy” is.  And… read more →




Driving Behaviour Change in Performance Improvement

Behaviour is an integral part of performance – the two terms are often used interchangeably – so it’s no surprise that behaviour is a critical component of performance management and that behaviour change is the most challenging part of performance improvement implementation.   Because behaviour change is one of the pillars of sustainability and no… read more →




The Psychology of Schedule Checks

A key area of opportunity that Trindent focuses its approach on is behavior. When our engagements have a mandate to drive team productivity, our implementation plan always includes an Active Management training module.    However, having your managers attend a training session doesn’t guarantee success.  A manager has to be able to make the leap… read more →




The Cost of Outdated Processes

An outdated or inefficient process can have a greater impact on an organization than management realizes. Previous articles in this series looked at the challenge of identifying inefficient processes.  This article will discuss the impact on organizations if they don’t make the effort to root inefficiencies out and correct them. Increased Costs One of the… read more →




Lean Kaizen, Small Steps to Big Change

Originating in Japan’s automotive manufacturing sector, Lean methodology was developed in an effort to increase productivity without incurring costs by minimizing waste.  To make Lean methodology application straightforward, a variety of tools were created to implement this increase in customer value.   These tools included 5S organization, Value Stream Mapping, Focus PDCA, Kanban and Kaizen. Let’s… read more →




Operations Consulting in a Remote World

In response to the ongoing COVID-19 outbreak, companies around the world are facing new challenges requiring innovative solutions to weather this storm. For many organizations, this includes a rapid transition to a work-from-home environment. Some were already well on their way to enabling their employees to work remotely, others were not as prepared. As we… read more →




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