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The 2019 Federal Budget – An Elephant in the Room?

February 14, 2019

By Adrian Travis In my view, the Federal Budget focuses too much on what gets spent on whom, rather than elucidating how efficiently the money gets spent. The elephant in the room is that our Government needs to get more efficient at delivering services. Between 2003 and 2013 in Canada, public sector employment grew at… read more →




Robots are taking over Financial Services: Are You Ready?

March 31, 2016

“Robo-advisers, if they are done well, can provide an improvement for the rest of us.” Alistair Haig, University of Edinburgh When someone says robots, our first thoughts are machinery in a production line, driverless cars or odd gadgets to clean the house. However, robots go far beyond the manufacturing industry. But financial services? No way. In fact,… read more →




Hidden Opportunities to Enhance Your Margin

March 2, 2016

Read how improving human capital efficiency is an effective way to increase margins and how it will be a key to Asia’s success. The article is featured in the March 2016 issue of Asian Insurance Review.




Recognizing the Current Market Environment our Clients Operate in to Become Trusted Advisors

October 5, 2015

Insurance is generally considered a mature industry in the west. However, in China it is a growing sector spurred on by rising household incomes and China’s internet Boom. Within the past two years, some privately held Chinese insurers have started to aggressively pursue foreign investments. Business model innovation has also led to the emergence of… read more →




Customer Contact Centers in the Communication Age

February 13, 2015

We are currently in the communication age.  We want to do what we want, when we want it and generally expect to get instant feedback.  Customers expect a high level of service at a low cost. Contact centers are investing in IT integration platforms, avatars, self-service platforms, mobile websites, mobile apps, not to mention productivity… read more →




Private Equity Turnarounds

February 20, 2014

This article discusses the proven turnaround strategies that leading Private Equity firms use to turn around businesses.  PE funds are sticking with their winning formula for generating big returns from dramatic improvements in operations. The results speak for themselves: The top 25% of North American funds raised from 1987 and 2006 have earned internal rates… read more →