Read how improving human capital efficiency is an effective way to increase margins and how it will be a key to Asia’s success. The article is featured in the March 2016 issue of Asian Insurance Review.
Insurance is generally considered a mature industry in the west. However, in China it is a growing sector spurred on by rising household incomes and China’s internet Boom. Within the past two years, some privately held Chinese insurers have started to aggressively pursue foreign investments. Business model innovation has also led to the emergence of… read more →
We are currently in the communication age. We want to do what we want, when we want it and generally expect to get instant feedback. Customers expect a high level of service at a low cost. Contact centers are investing in IT integration platforms, avatars, self-service platforms, mobile websites, mobile apps, not to mention productivity… read more →
This article discusses the proven turnaround strategies that leading Private Equity firms use to turn around businesses. PE funds are sticking with their winning formula for generating big returns from dramatic improvements in operations. The results speak for themselves: The top 25% of North American funds raised from 1987 and 2006 have earned internal rates… read more →