SUSTAINABILITY

Trindent is different.

We offer a return on investment several times greater than the investment you make in our services. The success you will experience when we collaborate does not walk out the door soon after we do. We follow through on our promise to you by returning every six months for two years following the engagement to make certain that the process, tools and management behaviors we have provided are sustained in your organization. As well, we conduct a formal audit to confirm that the financial improvement has consistently appeared on your income statements. We will also train new members of your management team on our non-proprietary methodology to ensure that staff turnover has not eroded the gains promised in the engagement.

Trindent will also take the following additional steps to ensure that our engagements are sustainable:

• With your consent, we appoint a 'sustainability partner' to work as part of the engagement team so an individual who has been fully immersed in our methodology is there after we leave. The sustainability partner also helps accelerate the engagement team's progress by liaising and focusing the team on the most crucial business problems in your organization.
• Our consultants are compensated based on the actual sustained financial improvement that you experience once the project is completed. This guarantees that everyone is aligned with the objectives of delivering sustained, tangible results.
• Our tools, process changes, and behavioral modifications are documented at the end of the engagement, and your front-line management team is trained and transitioned fully on each aspect of the engagement.
• We don't leave until the financial improvement is realized. This means that if, for reasons within Trindent's control, we did not deliver on our financial promise to you, we will remain on site at our own expense to deliver the agreed changes.
• Several workshop-based training sessions are conducted with each member of your management team during the engagement. Since managers and supervisors are rarely exposed to formal training that teaches them how to be a more effective leader and manager, we will devise a set of modular classroom sessions to address the performance gaps in your supervisory team.
• Our consultants are expert coaches. They work exclusively with managers and supervisors to engineer change. They are empathetic, modest, and are able to precipitate change from within, rather than imposing it.