A major synthetic crude producer based in Western Canada engaged Trindent Consulting to develop and implement an industry-leading hydrocarbon accounting loss control program for its upstream operations.

How we Made it Happen™
Mass Balance
- Established mass balance as a management process to identify, investigate, and resolve value leakages in terminal performance oversight.
- Incorporated mass balance into blending terminals’ monthly stewardship report to eliminate volumetric shrinkage uncertainties and addressed over $11,500,000 of unaccounted financial exposure.
Crude Quality
- Reorganized bitumen production accounting models to capture accurate crude quality test results and recovered over 27,400 m3 of annual losses.
- Addressed lab test procedure deviations (sampling, filtration, and centrifuge) that have caused 44% under reporting of basic sediment and water.
- Implemented a review process to align field changes and accounting models, reinforcing positive behaviours in continuous improvements and variance investigations.
Third-Party Oversight
- Implemented a comprehensive custody meter oversight program for systematic monitoring of meter proving performance and schedule compliance, reducing meter factor variance from 0.046% to 0.028%.
- Instituted monthly loss control review meetings across client’s downstream partners to discuss and delegate corrective actions.
- Improved legacy terminal tank management practices, resulting in over $1,977,000 OPEX rationalization.
- Designed an annual third-party witnessing program completed with API-adherent checklists, ensuring efficient and effective feedback channels and behaviours enhancements.
- Implemented a process and system tool to monitor and address variances in diluent quality between purchase and delivery custody transfer points by 62.5%, resulting in an annual benefit of $429,000.
“Trindent established the foundation for our hydrocarbon and accounting loss control program by supporting organizational framework, implementing industry best practices, and developing corporate guidelines and standards […]. Trindent has proven itself a strong partner that we can leverage.”

