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Should Your Customer Experience Feel Like The Dentist Chair?

If you work for an insurance company we will make the assumption that you do not own an insurance policy.  If not, we suggest you try buying one and then return to this…

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Customizing the Balanced Scorecard

Translating a comprehensive set of objectives into performance indicators is difficult. The Balanced Scorecard Overview Originally designed by Norton and Kaplan and now utilized…

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Scenario Planning

Scenario Planning is a tool that helps an organization evaluate various project outcomes based on possible future circumstances and make the decisions most appropriate to them.…

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Hospitals and Airports Have More in Common Than You Think

I was talking with the CEO of a hospital last week about the ongoing challenges of delivering high quality of care to an ever-increasing volume of patients, simultaneously being…

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Six Sigma – What’s Needed to Succeed

Six Sigma, the popular methodology for process improvement, is a statistical concept that identifies the variation inherent in any process.  By subsequently working to reduce…

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Driving Behaviour Change in Performance Improvement

Behaviour is an integral part of performance – the two terms are often used interchangeably – so it’s no surprise that behaviour is a critical component of performance…

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Trindent Client Interview: Transforming Fuels Blending Practices

A leading North American refining corporation engaged Trindent to optimize gasoline blending practices at one of their largest and most complex refineries. The engagement…

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Challenges between a small & a large firm. Which one should you choose?

Dear Prospective Candidate, During its recruitment process, Trindent Consulting is often asked about the differences between working for a small and a large consulting…

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Medical Equipment Inventory – A Key Part of Supply Chain Optimization

When maintained correctly, medical equipment inventory becomes an important part of improving equipment management in a healthcare organization, which in turn plays a key…

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The Importance of An Effective Ethanol Uplift Model

By Kai Y. Wan “How to establish a good ethanol uplift model?” is becoming an increasingly common question when it comes to gasoline blending. With the mandatory…

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