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FOCUS PDCA – A Lean Tool For The Healthcare Industry

With a core objective of maximizing customer value while minimizing waste, Lean management principles are widely used in most industries, and healthcare is no exception. FOCUS PDCA is a Lean tool developed by the Hospital Corporation of America to specifically address the complex challenges the healthcare industry faces from increasing quality demands and continued pricing pressures.  The… read more →




Time Is On Our Side

“Time is on our side…” proclaimed Mick Jagger of the Rolling Stones.  Depending on how easily you recognized that song, you may or may not agree and there may or may not be much you can do about it.  However, if you are running back-office operations more than likely time is not on your side…. read more →




Forward to Basics

The expression “back to basics” suggests there is an advantage to focusing on simple, fundamental ideas before getting wrapped up in new, overly complicated ones. In today’s business world, there’s no shortage of new, refined, or re-purposed methods, practices, principles, tools, and techniques in every industry.  However, when communicating and making business decisions, it’s important not to… read more →




Increasing Executive Engagement On Improvement Projects

“How to Win Friends and Influence People” is perhaps the most well known self-help book ever sold. While Trindent doesn’t offer guidance on making friends, we coach our clients on how to ‘manage up’ effectively and exert influence, particularly when it comes to executive engagement in continuous improvement initiatives.  This article will focus on three… read more →




Speak So Your Audience Hears

It may be so obvious that it’s frequently overlooked, but no company is a carbon copy of another.  All organizations have their own unique culture, one that’s commonly captured in their motto, such as Trindent’s “Make it Happen™”.   Company culture shows great insight into the executive management style at the top, which then influences… read more →




The Path To Turnaround Time Improvement

We’ve all used John Ray’s adage, “Haste makes waste” to demonstrate that doing something too quickly causes mistakes and results in the waste of time, effort, and materials.   And we’ve all experienced situations where we were asked to “work faster” only to subsequently face quality problems.   Similarly, many organizations who strive to eliminate waste… read more →




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