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Three keys to an effective continuous improvement program

April 12, 2018

By Mohamed Saliem For most executives, the concept of continuous improvement is clear; ongoing improvement of products or processes through incremental changes. Although having a specific methodology is essential to having a successful program, the overwhelming number of approaches (Six Sigma, Lean Management, Lean Six Sigma, Agile Management, etc.) can become a paradox of choice…. read more →




5 Ps of a meeting – ensuring your next meeting is effective

April 6, 2018

by Kapil Ramani As consultants we love problems that exists everywhere –across teams, organizations and industries. Such problems are dear to us because we would have experience addressing these problems on multiple occasions using various tools. This helps us quickly solve problem for the client and who does not like a quick effective solution! One… read more →




Avoiding Service-Level Agreement Pitfalls

March 29, 2018

by Alexandra Palmer   In simple terms, a Service Level Agreement (SLA) is a commitment between a service provider and a customer. SLAs may be internal or external but in any case, they are important aspects of running an efficient business. Effectively utilizing SLAs goes well beyond simply establishing service metrics and articulating them to… read more →




Choosing KEY Performance Indicators

March 23, 2018

by Katie Orlando One important word in the term KPI is the first one: KEY. As systems become more advanced and data departments become larger and more influential at most large companies, it seems easy for managers to get lost with a large influx of numbers, reports and data sets. That’s why it is really… read more →




The Importance of Quick Wins

March 16, 2018

by Daniel Nguyen   Managing the collective expectations of a large organization going through change can be a difficult task. Similar to individuals who face the unfamiliar, organizations experience varying degrees of resistance and acceptance as they progress through a consulting engagement. To get ahead of and better manage the negative effects of organizational resistance,… read more →




Managing Your MRO Supply Chain

March 9, 2018

by Brant Morwald Streamlining the MRO (Maintenance, Repair and Operations) supply chain is a crucial part of maintaining a competitive advantage in an asset-intensive industry. This involves properly managing the supply of spare parts, materials, chemicals, equipment and supplies that are required to ensure company assets achieve optimal performance. There are many benefits associated with… read more →




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