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Selecting Engagement Targets

November 17, 2017

By Anas Dabbakh It is a widely shared opinion in the consulting industry that the primary objective of an assessment (or diagnostic phase as some firms call it) is review of client’s business processes, management systems, and behavioral culture. Consultants then identify gaps and quantify potential for improvement, which serves as the target for future… read more →




Being an Introvert is Actually Your Best Asset

November 10, 2017

by Sydney LeGrow Growing up, I always knew my personality was different from others. I was shy, I felt anxiety in social situations, and I was completely content spending a summer at home reading in the sun. It wasn’t until my father gifted me the book Quiet: The Power of Introverts in a World that… read more →




How staff dashboard reviews are not really about dashboards

November 3, 2017

by Adeline Bibet All of Trindent’s projects include the implementation of daily or weekly dashboard review meetings between front-line supervisors and their staff. However, the installation of these review meetings is very often a topic of concern of our clients, for two main reasons. The first is the human effort required to hold those meetings… read more →




The Benefits of Setting Service Level Agreements

May 26, 2017

By Mark Beairsto When measuring operations performance in today’s competitive landscape, leading organizations align their balanced scorecards to what drives value in the eyes of its customers; Cost, Speed, Quality and Service. Customers value shorter delivery times or faster service, so organizations measure the cycle time of a process. They value low prices, so businesses… read more →




Sustainable Actions and Sustainable Behavior—There’s a Difference

October 19, 2016

One of the key focuses of all our engagements is creating sustainability of implemented changes and achieved operational improvements. In a typical engagement, the last third of the engagement’s overall schedule is dedicated to designing and installing tools and behavioral expectations to facilitate sustainable results within the client organization even after the engagement has concluded…. read more →




What You May Not Know About Your Multi-National Company

October 12, 2016

International companies are great in theory – the global reach of the brand name, the capacity to offer products within the same market with varying target demographics, and the economies of scale in procurement and distribution make it seem like there are only good things to say about international operations management. However, there exist realistic… read more →




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