FINANCIAL SERVICES

Trindent has extensive experience in financial markets both close to home and internationally. We have developed unique solutions for call center effectiveness, sales effectiveness, new acquisitions, product offerings, market analysis, and integration of acquired assets. We can also provide deep insights into branch financial productivity, effectiveness and growth; loan generation, loan management and product marketing; and aligning new opportunities with home organization stability.

The opportunity exists for financial organizations to find undiscovered engines for growth within the walls of their own existing divisions. Engage with Trindent and we will help you implement sustainable solutions that create a superb customer experience at all touch points, increase agent's cross sell, and build connection skills in order to achieve a more efficient and profitable customer experience.

Trindent's expertise allows us to go deep into the heart of financial organizations. We have a proven track record of addressing inconsistencies in back-office functions like documentation errors, ill-defined processes, and work backlogs. Trindent reviews each challenge and helps companies by providing customized tools that build strong internal functions and positive financial results from the get-go, which leads to a leaner, more effective, more profitable organization. All of this translates into smoother, more successful operations and tangible, measurable results.

Trindent can design a unique solution to help you overcome any challenge. Contact Us.

CASE STUDY

Sun Life Hong Kong's individual life operations experienced a 15% reduction in labor, benefit and overtime costs as a direct result of the engagement. Savings were captured after only 25 weeks, and the engagement did not rely on any IT system enhancements or capital investments.

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TESTIMONIAL

"Trindent delivered on the stated cost savings targets as promised, and we are on track to realize $5.3 Million dollars in benefits. What was most impressive about the engagement was that it generated productivity gains of 30% or greater in our policy administration, new business underwriting and customer and agent call centers - without any IT investments. Based on the results of our first project, we have decided to re-engage Trindent and expand the program to neighbouring countries and business units to uncover hidden potential."

- Sun Life Financial

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