DIVERSIFIED INDUSTRIES

Trindent focuses on delivering value to vertically-integrated, privately-held companies, or companies that manage multiple business units in unrelated industries..

Trindent engagements are designed to unlock the value in multi-line businesses, by integrating and aligning key business unit strategies, processes, tools and behaviors.

Strategy - Trindent will help you develop an approach that links the expectations of your customer base to your front-line employees. We will then custom-build the processes, tools and management behavioral models that will allow you to make this strategy a reality.
Process - Key service and installation processes will be mapped out and critiqued as a collaborative exercise. We will then remove barriers to performance, operational constraints, and proceed to free up lost time for additional calls and value-added activities.
Tools - We will custom-design a set of tools to track key volume and performance metrics and provide your management team with custom-built, critical business intelligence tools that work in real-time, identifying opportunities to improve customer retention.
Management - Experience tells us that effective management behaviors and reward alignment ensures that gains are sustained and continuously improved upon. All of our tools are non-proprietary, and we make great efforts to coach and ensure sustainability.