LEAN OFFICE

Enable Productivity - Raise Profits

Trindent has deep expertise taking the principles of 'Lean' and applying them to the front office in order to maximize efficiency. Success cannot be achieved simply by reducing the head count or reducing costs. A Trindent Lean Office solution can increase the output from the same number of people and reduce process cost by improving productivity. After a period of on-site observation we identify inefficient process and procedures, excessive paperwork management, and time-stealing bureaucracy. We design solutions that simplify process, increase productivity and decrease non-productive time of knowledge personnel, and create a better, faster experience which leads to effective customer retention. And in doing all that, employee morale is raised and turnover is lowered. Trindent lean office solutions are based on the fact that an efficient front office can help an entire organization boost both productivity and profit.

Trindent can design a unique solution to help you overcome any challenge. Contact Us.

CASE STUDY

Sun Life Hong Kong's individual life operations experienced a 15% reduction in labor, benefit and overtime costs as a direct result of the engagement. Savings were captured after only 25 weeks, and the engagement did not rely on any IT system enhancements or capital investments.

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TESTIMONIAL

"Trindent delivered on the stated cost savings targets as promised, and we are on track to realize $5.3 Million dollars in benefits. What was most impressive about the engagement was that it generated productivity gains of 30% or greater in our policy administration, new business underwriting and customer and agent call centers - without any IT investments. Based on the results of our first project, we have decided to re-engage Trindent and expand the program to neighbouring countries and business units to uncover hidden potential."

- Sun Life Financial

TESTIMONIAL

"By the adoption of Trindent's methodology of streamlining and improving process flows, additional to an enhancement for our workflow and imaging system, we were able to realize a reduction in our operating costs by $4M. Furthermore, with the new methods in place we also see a reduction on our error rates."

- BestServe Financial Limited, Hong Kong