FIELD SERVICE DELIVERY

Field service delivery forces in cable, telecom, energy, and utilities are a strategic asset for any company, and how well these service forces are utilized can make a good company great.

Trindent engagements seek to uncover the key activities performed while your technician is in the field and out of sight. Field forces are one of the most difficult areas of a business to manage because they spend nearly all of their day without supervision.

The right demand forecasts, scheduling and execution control can help, and Trindent is a true-problem solver in this regard, because we work along side your field force, and observe their 'day in the life' and put the strategy, processes, tools and management behaviors in place to see tangible improvement.

Strategy - Trindent will help you develop an approach that links the expectations of your customer base to your technicians in the field. After all, the key to sustained growth is being able to consistently delight customers. We will then custom-build the processes, tools and management behavioral models that will allow you to make this strategy a reality.
Process - Key service and installation processes will be mapped out and critiqued as a collaborative exercise. We will then remove barriers to performance, operational constraints, and proceed to free up lost time for additional calls and value-added activities.
Tools - We will custom-design a set of tools to track key volume and performance metrics and provide your management team with custom-built, critical business intelligence tools that work in real-time, identifying opportunities to improve customer retention.
Management - Experience tells us that effective management behaviors and reward alignment ensures that gains are sustained and continuously improved upon. All of our tools are non-proprietary, and we make great efforts to coach and ensure sustainability.