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Avoiding Service-Level Agreement Pitfalls

March 29, 2018

by Alexandra Palmer   In simple terms, a Service Level Agreement (SLA) is a commitment between a service provider and a customer. SLAs may be internal or external but in any case, they are important aspects of running an efficient business. Effectively utilizing SLAs goes well beyond simply establishing service metrics and articulating them to… read more →




Choosing KEY Performance Indicators

March 23, 2018

by Katie Orlando One important word in the term KPI is the first one: KEY. As systems become more advanced and data departments become larger and more influential at most large companies, it seems easy for managers to get lost with a large influx of numbers, reports and data sets. That’s why it is really… read more →




The Importance of Quick Wins

March 16, 2018

by Daniel Nguyen   Managing the collective expectations of a large organization going through change can be a difficult task. Similar to individuals who face the unfamiliar, organizations experience varying degrees of resistance and acceptance as they progress through a consulting engagement. To get ahead of and better manage the negative effects of organizational resistance,… read more →




Managing Your MRO Supply Chain

March 9, 2018

by Brant Morwald Streamlining the MRO (Maintenance, Repair and Operations) supply chain is a crucial part of maintaining a competitive advantage in an asset-intensive industry. This involves properly managing the supply of spare parts, materials, chemicals, equipment and supplies that are required to ensure company assets achieve optimal performance. There are many benefits associated with… read more →