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The Heart of Customer Satisfaction Goes Beyond Technology

August 31, 2016

Increased competition and new technologies have heightened customers’ expectations for better and faster service delivered at the lowest possible price. As a result, contact centers are heavily investing in IT integration platforms including; avatars, self-service platforms, mobile websites, mobile apps, not to mention productivity technologies, auto call back, voice analytics, call analytics and more.  They… read more →




The Importance of Mentorship

August 24, 2016

In Sheryl Sandberg’s book Lean In, “women who found mentors through formal programs were 50 percent more likely to be promoted than women who found mentors on their own.” However, having the right mentor goes beyond the pay check. Benefits include helping identify your hidden strengths, gaining valuable insights about your career, and increasing your visibility… read more →




The ABC’s of Measuring Success in Custody Transfer Measurement Projects

August 17, 2016

At several of our oil & gas projects, we implement changes on how companies perform custody transfer measurements.  The objective of these changes is to help companies establish better practices in measuring flow of hydrocarbons when it changes custody between different parties. These process improvements may include a lot of different activities, like analyzing existing… read more →




An Eye on Gen Y: Designing Effective Training & Development for Millennials

August 10, 2016

Born between 1982 and 2000, Millennials, also known as Generation Y, are inundating the workplace, currently making up nearly half of the workforce and continuing to grow. With Baby Boomers (born 1946 to 1964) retiring, and Generation X (born early 1960s to 1980) only large enough to fill half the vacancies as they occur, Millennials… read more →




10 Characteristics of a Management Consultant

August 3, 2016

I have represented Trindent at several recruitment sessions and am always asked a variation of: “What course best prepared you for Management Consulting?”. My short answer is that specific courses do not ultimately lead to success, but rather a combination of soft-skills and a strong work ethic. Digging deeper, successful consultants typically possess the following… read more →