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Why “sending a memo” does not bring change

July 26, 2016

Change management is a hard concept to explain, let alone understand and buy into. And yet, that blurry concept is the very reason why “sending a memo” is simply not enough to make a team durably remove or incorporate a process step to their current procedure(s)… Because, truthfully, the hardest part of the organizational change… read more →




How to Remove the Roadblocks of Feedback Loops

July 20, 2016

Feedback loops enable us to track our performance and adjust our approach based on that feedback. Read our latest insights to learn the 3 main roadblocks and how to remove them.  




Hospitals and Airports Have More in Common Than You Think

I was talking with the CEO of a hospital last week about the ongoing challenges of delivering high quality of care to an ever-increasing volume of patients, simultaneously being forced to lower costs.  He told me that hospitals are now facing the same challenges that airports have been struggling with for years.  You might think… read more →




The Yellow Brick Road to Active Management

July 13, 2016

When skilled employees become managers they typically receive leadership training, but what about management training? And there is a difference. The Wizard of Oz is about a young orphaned farm girl that has been dropped in an unexpected situation and suddenly expected to inspire, lead and manage her way out of sticky situations in the… read more →




How to Mitigate Two Management Reporting Pitfalls

July 6, 2016

Management or internal, reporting is one of the most fundamental pillars of any strong finance function. Useful and reliable management reporting contributes to timely and accurate decision making and can encompass both financial and non-financial information. That being said, there are two common pitfalls I have seen time and time again with respect to management… read more →