Navigating the Pitfalls of Productivity Measurement

May 26, 2016

Measuring the productivity of employees is undeniably important in allowing managers to actively manage, diagnose problems, and incentivize improvement. However, measuring individual productivity is not always as simple as output volume/labor hours. It is not uncommon to find businesses overstating individual productivity by including non-productive tasks in their output measurement. Activities such as rework, unnecessary… read more →

The Importance of Setting SMART KPIs

May 19, 2016

Organizations succeed or fail based on their capability to set, track, and enforce key performance indicators (KPIs). KPIs are widely considered as measures by which businesses evaluate whether their actual performance is in line with their strategic business goals. However, if an organization’s KPIs can’t be easily tracked, quantified, and tied to an organization’s bottom… read more →

Moneyball Analytics in HR?

May 12, 2016

Working at Trindent Consulting, an operational improvement consulting firm exposes me daily to the power and value of analytics. While businesses have embraced predictive analytics, HR professionals have struggled over the years just to prove ourselves as business partners. To be more aligned we started to report numbers, which became data which became metrics. It… read more →

Evaluating an S&OP Process

May 5, 2016

What drives an effective Sales and Operations Planning (S&OP) process? The answer is quite simple: alignment. However, alignment is more difficult to achieve than initially perceived. When alignment is achieved, how can the S&OP process evolve to be a driver of competitive advantage? How are supply and demand optimally balanced? Before answering this, it is… read more →